Troubleshooting

I can't sign up

Be sure you're filling all the fields the way you're asked to. If something is wrong with the data you enter, there should be a notification showing up, explaining exactly what you're doing wrong. Just to be sure, check that you're doing everything correctly:

  • You need to provide a valid email address (we're going to send you account activation link to that email, and you won't be able to use your account without that link)
  • Your username has to be available (no other user with that username), it has to be at least 3 characters long
  • Your password has to be at least 8 characters long
  • You have to accept our Terms of Use

If you followed the instructions and still can't sign up or you're getting unexpected errors - please contact us directly by submitting a ticket below.

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